Dynabook Updates Support Policies, Now Offers 3 & 4 Year Warranties For Some Modelsby Anton Shilov on October 17, 2019 6:30 PM EST
Back in the day, virtually all PCs came standard with a three-year warranty with some makers offering to extend it to five years. Due to cut-throat competition on the PC market, manufacturers started to cut down their costs and long warranties were among the first things to go.
While most laptops shipped today come with relatively short one or two year warrantees, there is continuing pressure on notebook makers both to support their devices for longer, as well as to take steps to differentiate themselves in a very crowded market. As a result, we're finally starting to see longer warrantees become more common – at least on higher-end models. To that end, in a bid to improve their competitive position, this week Dynabook has announced that it will offer standard three and four year warrantees for select notebooks.
From now on, Dynabook Americas (formerly Toshiba America Client Solutions) will offer its three-year +Care Service warranty with select ‘featured configuration’ notebooks, as well as four-year +Care Service warranty with select built-to-order laptops. The new warranties will cover the recently introduced Portégé X30-F, Portégé A30-E, Tecra X40-F, Tecra X50-F, and Tecra A50-EC. If one of the said machines fails, customers will have four repair options: an on-site service for SOHO or corporate clients, an international carry-in service, a depot service center, or a customer replaceable part sent to the owner.
|Standard Warranty||+Care Service Standard Warranty Featured Configuration||+Care Service Standard Warranty BTO Configuration|
|Warranty Term||1 Year||3 Year||4 Year|
|Technical Phone Support||1 Year||3 Year||4 Year|
|Customer Replaceable Parts||+||+||+|
|Depot Service Center||+||+||+|
|International Carry-In Service||+||+||+|
|On-Site Service (Corp. or Home Office)||-||+||+|
It is important to note that the three- and four-year warranties will only be available with select ‘featured’ and BTO configurations. So while Dynabook is offering longer warrantees on some laptops, their 'base' warranty remains at one-year for everything else. Nonetheless, it is good to see that that a PC maker now offers a long warranty with no extra charge in the US.
- Dynaboook Reveals Tecra X50: A Lightweight 15.6-Inch Laptop with a 10+ Hrs Battery Life
- The Return of the Portégé: Dynabook Launches 2019 Portégé X30
- Toshiba's PC Products Rebranded to Dynabook
- Dynabook Shows Off New G-Series Laptops: Under 2 Pound Ultrabook With 19 Hour Battery Life
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Flunk - Thursday, October 17, 2019 - linkWow, up until this post I thought Dynabook was an extension of Best Buy's Dynex discount house brand. Talk about a big branding failure.
Samus - Friday, October 18, 2019 - linkIt’s worth pointing out the default warranty on HP Elitebooks is 1 year and can be extended to 3 years, in my experience for $60-$100 depending on the model. You have to special order (CTO) to get a longer warranty (4 years) like Dynabook is offering.
I’m happy to see more people doing this, and I wonder what their accidental damage protection covers? HP ADP covers liquid spills but only if it’s water, even black coffee or black tea are excluded.
PeachNCream - Friday, October 18, 2019 - linkYou can solve that problem completely by only drinking non-coductive liquids.
nikon133 - Sunday, October 20, 2019 - linkHuh, must be regional approach... all Elitebooks come with default 3 years NBD on-site warranty here in New Zealand. And you can order additional 1 or 2 years of NBD warranty for every model, standard or CTO. It has been like that for as long as I am aware - almost 15 years now - maybe before as well.
Even ProBook 600 series were coming with 3 years NBD warranty by default, until a few years ago when warranty ahs dropped to 1 year. You can still order them with extended warranty, for extra cost.